Losing ₦33 million sounds like a nightmare.

For Veend, it almost became reality when a state government employer abruptly pulled out of the salary payment platform. Civil servants from the state who borrowed from Veend suddenly had no way to make loan repayments through the usual channel.

But here's the thing about building Vida AI.

We built it because we felt the pain first. When our own lending business faced this crisis, we used Vida AI to recover ₦33 million in just 60 days.

This isn't a theory. This is tested and trusted technology that saved our own business.

The Crisis: When the State Employer Pulled Out of the Salary Payment Platform

Veend had disbursed millions in loans to civil servants across the state. These workers received their salaries through a payroll deduction platform we relied on for seamless deductions.

Then the state government employer withdrew from that salary payment platform.

Overnight, salary payments stopped flowing through the channel. Loan repayments dropped to almost nothing. Veend faced a massive bad debt problem with no clear solution.

Can you imagine watching millions slip away because of one government decision you couldn't control?

We didn't just imagine it. We lived it.

The Challenge: Millions at Risk with No Repayment Path

The numbers told a scary story:

• Millions already disbursed to civil servants
• Zero salary payments coming through the previous payroll channel
• Repayment rates dropping fast
• Bad debt mounting daily

Traditional recovery methods would take months or years. Phone calls wouldn't work fast enough. Field agents couldn't reach everyone. By the time manual collection finished, the debt might be uncollectable.

Veend needed a system that could track borrowers and automate recovery without burning out the team.

How do you recover money from borrowers who suddenly have no payment path?We answered that question with Vida AI.

How Vida AI Recovered ₦33M in Bad Debt Through Smart Automation

Vida AI didn't wait for borrowers to remember their obligations.

The platform attacked the problem with three key features we built from our own pain points:

1. Automated Debit Instructions on Customers’ Accounts

Vida AI set up direct debits on borrowers' accounts. Vida AI automatically collected what they owed. No phone calls. No reminders. No excuses.

2. Real-Time Repayment Tracking

The system tracked borrower accounts. When money landed, Vida AI immediately acted fast and collected agreed repayments. This real-time visibility meant Veend could see exactly which borrowers paid, which ones missed payments, and where to focus recovery efforts.

3. 24/7 Recovery Operations

Vida AI worked around the clock. While Veend's team slept, the platform kept monitoring accounts, processing payments, and moving money from borrowers back to the lender.Recovery never stopped.

The Result: ₦33 Million Recovered in 60 Days

The numbers speak for themselves.In just two months, Vida AI helped Veend recover ₦33 million in bad debt that looked impossible to collect.

Think about what ₦33 million means:

• Thousands of loans brought back from the brink
• Capital freed up for new lending opportunities
• A business that survived a crisis that could have destroyed it

The recovery happened because Vida AI removed human error, manual delays, and borrower excuses from the equation.

According to research on digital lending in emerging markets, automated recovery systems can improve collection rates by up to 40% compared to manual methods. Vida AI exceeded that benchmark because we built it to solve a real life problem of most lenders.

Battle-Tested Technology: We Built It, We Use It, We Trust It

Here's what makes Vida AI different from other loan recovery tools.

We don't just sell it. We use it daily in Veend's own lending operations.

Every feature you see in Vida AI was born from real challenges we faced. Every automation was built because we needed it to survive. Every update comes from lessons we learned while recovering millions in bad debt.

When that state government employer pulled out of the salary payment platform, we could have lost millions. Instead, we proved that Vida AI works under the worst conditions.

That's the kind of testing no demo can replicate.

What This Means for Nigerian Lenders

The Vida AI recovery story shows what happens when you use technology built by lenders who understand your exact challenges.

You get:

• Protection against sudden market shocks
• Fast recovery even when payment channels collapse
• Peace of mind knowing your capital is working for you
• Tools tested in real crisis situations, not just lab conditions

Bad debt doesn't have to sink your lending business. With the right tools, you can turn potential losses into recovered capital.

Ready to Protect Your Lending Business from Bad Debt?

Visit askvida.ai to see how Vida AI can help you recover more, stress less, and grow faster. Send us a mail at support@veendhq.com to schedule a demo today and join the lenders who trust Vida AI to recover bad loans.

We built it. We tested it. We trust it. Now you can too.