End User Agreement

To access and use this application, you must accept the terms of the end-user license agreement, and by indicating agreement, you acknowledge that you have read, understood, and agree to be bound by the terms and condition of this agreement. if you do not agree, you will not be permitted to use the application.

DEFINITIONS

The following defined terms shall have the meanings set forth below:

• “EULA” shall mean this End-User License Agreement.
• “Application” shall mean “mycreditprofile.me” a digital platform designed to generate credit profiles and assessment reports for individuals. It compiles and analyses data sourced from Nigeria’s licensed credit bureaus, to provide insights into an individual’s creditworthiness.
• “Company” shall mean VeendHQ Limited, the developer of “mycreditprofile.me” digital platform.
• “Credit Bureau” shall mean an organization(s) that collects and maintains individuals’ credit information, including borrowing and repayment histories. These bureaus compile data from various financial institutions to create credit reports, which are accessible on the Application.
• “Credit Verifier” refers to any individual, embassy, government agency, or organization that accesses the Application solely to obtain a credit profile and assessment report of a third-party. This access is utilised as part of their evaluation, screening, or service provision processes.
• “End User” shall mean any individual, credit verifier or organisation that utilises the Application to generate credit profile and assessment report pertaining to themselves or third-party. Any references in this EULA to “you” or “your” shall mean the End User.
• “Information” shall mean any data, information, statements, or reports provided or displayed by the Company through the Application, but excludes any marketing, advertising, or notices displayed by the Credit Bureaus through the Application or the content of any messages communicated by Credit Bureaus or End Users through the Application.
• “Intellectual Property” shall mean, to the extent that any of the following are recognized anywhere in the world, intellectual property and/or proprietary rights, whether registered or unregistered, including without limitation copyrights, patent rights (including without limitation Applications for patent protection), publicity rights, trade secret rights, and Trademark rights.
• “Lender” shall mean the financial institution or organization providing credit services in the form of a financial loan or a buy now pay later agreement to End-Users.
• “Related Services” shall mean any ancillary services performed by Company that are necessary for the proper operation of the Application, including without limitation routine data or file processing, email notifications, managing returned emails, and processing payment requests.
• “Trademark” shall mean any registered or otherwise protected trademarks, trade names, service marks, and any protections from trademark dilution.

SCOPE OF AGREEMENT

• This End-User License Agreement (“EULA”) governs the provision and use of the Application, and any Related Services and Information provided to you, and as may be modified or enhanced from time to time. To lawfully use the Application, you are required to read, acknowledge, and agree to the terms and conditions of this EULA by clicking the “I Agree” button. This EULA is a legal agreement between you and the Company of the Application. This EULA is in addition to any agreements between the End user and the lenders, or you and the credit verifier, or you and the credit bureau, and this EULA shall control as it relates to matters within its scope.
• The Company may modify this EULA from time to time, as set forth in Section 11. You will be required to agree to the revised EULA to continue using the Application. The most recent and governing version of the EULA will be accessible through the Application and can be printed for your review and permanent records.

LICENSES

Grant of License: In consideration for the performance of all material obligations under this EULA, the Company hereby grants you, and you hereby accept, a non-transferable, non-exclusive, revocable, limited license to access and use the application in accordance with the terms and conditions set forth in this EULA, in a manner intended for authorized use, and to the extent authorized by Lenders and Credit Bureaus. This license shall become effective upon accepting this EULA and remain valid during the term of this EULA, unless otherwise terminated or revoked as provided hereunder. The Company hereby reserves and retains all ownership, proprietary, or other rights not expressly granted hereunder.

Termination of License: Unless otherwise agreed to by the Company, the license granted hereunder shall terminate upon the occurrence of any one of the following events: (i) this EULA is terminated pursuant to the terms set forth herein; or (ii) you do not agree to modifications to this EULA that the Company, in its sole discretion, determines to be reasonable.

Revocation of License: The Company reserves the right to immediately revoke any license granted hereunder if you attempt to use the Application in an unauthorized manner, in a manner that is not intended by the Company, or in contravention of End User’s obligations set forth in Section 5.

OWNERSHIP OF PROPRIETARY RIGHTS

• The Company retains full ownership and intellectual property rights over the following: the Application, any modifications or enhancements to the Application, any Application or code developed to customize the Application for an End User, and any Trademarks displayed within the Application. These assets are protected under applicable copyright, patent, trademark, and other intellectual property laws.
• By accepting this EULA, you acknowledge that it does not transfer or grant you any intellectual property or proprietary rights, except for the limited licenses outlined in Section 3. Unless expressly permitted therein, you may not copy, reproduce, transmit, sell, display, distribute, publish, broadcast, modify, or commercially exploit any of the Company’s intellectual property in any form—whether electronic, print, or any other medium—without prior written consent. Additionally, you agree not to take or facilitate any action that could infringe upon or compromise the Company’s rights, ownership, or interests in its intellectual property.

END USER OBLIGATIONS

• Acceptable Use Policy: You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of the Application, including but not limited to the following activities:
1. Creating a false identity or otherwise attempting to mislead any person as to your identity or the origin of any communication transmitted through the Application.
2. Using accounts, account numbers, or attempting to authorize transactions through accounts for which you do not have full authority to conduct such activities.
3. Disseminating or transmitting any materials or messages that do not pertain to the intended use of the Application or that contain anything that is obscene, defamatory, harassing, offensive, or malicious.
4. Disseminating or transmitting files, graphics, Application, or other material that actually or potentially infringes the Intellectual Property right of any person or entity.
5. Exporting, re-exporting, or otherwise transmitting data, information, or Application in violation of any applicable export or import law, regulation, or restriction.
6. Interfering with, disrupting, or attempting to gain unauthorized access to information or other accounts hosted on the Application.
7. Attempting to copy, modify, or reverse engineer the Application without the express written permission from an authorized representative of the Company.
8. Attempting to extract data from the platform for unauthorized purposes, such as scraping user information or financial data.
9. Attempting to tamper, modify, interfere with the engineering qualifying the repayment structure of the Application.
10. Engaging in any other activity deemed by the Company to be in conflict with the spirit or intent of this EULA or the intended use of the Application.

The Company hereby expressly disclaims any and all liability arising from or relating to End User’s violation of this Acceptable Use Policy.

• End User Account Infortmation: You are solely responsible for ensuring that your personal and account information remains current and accurate with both your financial institution and within the Application. Failure to maintain a valid and up-to-date email address may result in your inability to receive notifications when new information becomes available through the Application, including repayment confirmations via email. You acknowledge and accept full responsibility for any consequences arising from inaccurate or outdated account information, including any impact on your creditworthiness within the Application.
• Application Access:  The Company shall make the Application available over either the Internet to allow you to electronically and remotely access the Application. You shall provide at your own expense, all necessary information, Internet connections, equipment, software (including a compatible Web browser), and services for you to effectively access the Application. You are responsible for upgrading and configuring your internal systems (e.g., network or Intranet settings, Internet routing, fire walls, and Web browsers) to be and remain compatible with and optimize the performance of the Application. You acknowledge that the availability and performance of the Application may be subject to interruption or delay due to causes beyond the reasonable control of the Company.

The Application is not the "system of record" for financial information (e.g., balances, transactions, etc.), but rather merely a means to access information. The “system of record” is maintained by the financial institution.

• User Codes:  Your access to the Application will be controlled by a user name and password (collectively referred to as “User Codes”). The User Codes are for your personal use only, and you agree not to disclose them to any third party. You are responsible for maintaining the confidentiality of the User Codes and for establishing sufficient policies and controls and taking such actions to protect against disclosure of your User Codes. You are responsible for all statements made, acts or omissions that relate to your user account while access to the Application is obtained using your User Codes, regardless of whether you authorized such use. You are responsible for any damages, losses, costs, or breaches of security incurred or caused by your failure to maintain the confidentiality of your User Codes. You agree to IMMEDIATELY notify the Company (using the “Contact Us” link or the support email on our website www.mycreditprofile.me) if you become aware or suspect that your User Codes have been lost, stolen, or compromised in any way, or if you become aware of possible or actual unauthorized use of the Application.

ACCESSING AND REPAYMENT OF LOANS

Accessing Loan Facilities: To access loan facilities through the Application, you acknowledge and agree that you will be redirected to the Lender or get a payment request and loan offer from the Lender. This section outlines the terms governing this redirection process and your interactions with the Lender.

Limitation of Liability:

• Third-Party Platform Disclaimer: The Company provides access to the Lender’s Platform solely as a facilitation tool and does not operate, control, or endorse the services, content, or functionality offered by the Lender. Once you are redirected to the Lender, your interactions, data submissions, and any resulting transactions occur solely between you and the Lender or its affiliated lenders.
• No Guarantee of Loan Approval: The Company makes no guarantees or representations regarding your eligibility for any loan product. Loan offers and approvals are based on the criteria of third-party lenders and the information you provide. The Company disclaims all liability related to the outcome of any loan application, including denials, terms offered, or changes in offer availability.
• Disclaimer of Transactional Liability: Following redirection to the Lender Platform, the Company bears no responsibility or liability for any transactions, communications, or agreements you enter into with any lender. This includes, but is not limited to, any disputes, chargebacks, unauthorized transactions, fraudulent activity, or losses incurred as a result of your use of the Lender’s services or your engagement with any lender.
• No Responsibility for Lender Conduct: The Company is not a party to any loan agreement you may enter into and does not supervise, validate, or guarantee the conduct, legitimacy, or compliance of any lender. You engage with such parties at your own risk and are solely responsible for reviewing their terms and policies.

User Acknowledgement and Agreement:

By clicking the “Apply” button and proceeding to the Lender’s Platform, you agree to the following: 

• Lender’s Terms and Policies: You confirm that you have read, understood, and agreed to be bound by Lender’s Terms and Conditions, Privacy Policy, and any other applicable policies or agreements. These documents govern your access to and use of the Lender’s Platform. It is your responsibility to review these documents before submitting your loan application.
• Consent to Data Collection and Sharing: You expressly consent to the Lender collecting, processing, and sharing your personal, financial, and credit-related information with its partner lenders and other authorized third parties for the purpose of assessing your loan eligibility, risk profile, and facilitating the loan application process.
• No Guarantee of Loan Approval: You understand and accept that proceeding through the Lender does not guarantee loan approval. Decisions regarding loan eligibility, terms, and disbursement are solely determined by the participating lenders based on their independent credit evaluation criteria.
• Accuracy of Information: You agree to provide accurate, complete, and truthful information throughout the loan application process. Any falsified or misleading information may result in disqualification or legal consequences.
• Electronic Communications: You consent to receive all communications, disclosures, and notices related to your application and account electronically, either via the Lender’s Platform, email, or other digital means, as permitted by law.

Termination of Service or Account: If you do not agree with the Lender’s terms or policies, or if you encounter issues with the redirection process, you may choose to terminate your interaction and cease further use of the Application. However, the Company is not responsible for assisting with any disputes or issues you may have after the redirection takes place.

Repayment Authorization for Loan Payments: By utilizing the Lender to apply for and secure a loan, you agree that repayment shall be exclusively made through the ‘repayment feature’ within the Lender platform. You acknowledge and accept that all loan reimbursements or repayments must be processed via the Lender platform. Repayment of the loan through any other means, such as manual bank transfers to account numbers not managed or created on the platform or manual transfers to or transactions via third-party services, is prohibited and not permitted.

Cancellation of Repayment Authorization: You may revoke this authorization at any time by providing written notice to the Company at the following address.

Such revocation shall become effective five (5) business days following the Company’s receipt of the written notice. A sample cancellation form and additional information regarding your cancellation rights can be obtained by visiting www.mycreditprofile.me. Please note that the cancellation request will be subject to review by the Lender, which reserves the right to approve or deny the request based on its policies and procedures. The Company does not possess authority over, nor assumes responsibility for, decisions made by the Lender concerning your repayment authorization.

ADVERTISING AND LINKS TO OTHER SITES

Accessing Loan Facilities: The Application may contain advertisements or notices posted by Lenders, Credit Verifiers or Credit Bureau. The Company does not endorse, audit, or attest to the accuracy or suitability of such advertisements or notices. The Company hereby disclaims any responsibility or liability arising from or relating to the accuracy or content of such advertisements or notices.

Website Links: The Application may contain links to Websites or other online Applications controlled or offered by third parties that are not affiliated with the Company (“Third Party Sites”) solely as a convenience to you. The Company hereby disclaims liability for any information, materials, products or services posted or offered at any such Third-Party Site. By creating a link to a Third-Party Site, the Company does not endorse or recommend any products or services offered or information contained at such Third-Party Site, nor is the Company liable for any failures of such products or services offered or advertised at such sites. The Third-Party Sites may have a privacy policy different from that of the Company and may be less secure than the Application. When you access a Third-Party Site, you do so at your own risk.

WARRANTIES

Ownership: The Company warrants that it has full title and ownership of the Application or is providing the Application pursuant to valid licenses. The Company further warrants that it has the full power and authority to grant the licenses conveyed by this EULA to End User and that the license granted to you and the normal use of the Application will in no way constitute an infringement or other violation of any Intellectual Property of any third party.

Availability: The Company further warrants that it will use commercially reasonable efforts to maintain acceptable availability and performance of the Application and minimize any interruption or degradation of performance of the Application; however, you hereby acknowledge that from time to time the Application may be inaccessible, inoperable, or experiencing performance degradation for various reasons, including normal data or file processing, periodic maintenance of or enhancements to the Application, operation malfunction, and causes beyond the control of the Company. The Company makes no guarantee of the availability or performance of the Application.

Limitations: The Application, Related Services, and Information provided pursuant to this EULA are provided “as is” and “as available.” except as expressly warranted above, the Company and its related parties hereby expressly disclaim all express and implied warranties, including without limitation, warranties of availability, reliability, usefulness, and the implied warranties of merchantability, fitness for a particular purpose, course of dealing, and usage of trade. The Company does not warrant the accuracy, adequacy, or completeness of the information and expressly disclaims liability for errors or omissions in the information.

ALLOCATION OF RISK

Ownership: In no event will the company be liable for any damages (including without limitation direct, indirect, punitive, special, incidental or consequential damages, cost of procuring substitute services, lost profits, losses, or other expenses) arising in connection with the provision or use of the application, related services or information provided pursuant to this EULA, regardless of whether such claims are based on contract, tort, strict liability, or otherwise, or whether company has been advised of the possibility of such damages, losses, or expenses.

Without limiting the foregoing, this limitation of liability includes, but is not limited to, the unavailability of the application, wrong credit assessment, unauthorized access or payments, any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or system failure. The company cannot and does not guarantee continuous, uninterrupted or completely secure access to the application.

If you are dissatisfied with application, related services, or information, or any portion thereof, your exclusive remedy shall be to cease using such products or services.

Reliance on Limitations: End User acknowledges that the Company has presented its services and entered into this EULA in reliance upon the limitations and disclaimers of liability, damages, and warranties set forth herein, and that the same form an essential basis of the bargain between the Parties. The Parties agree that the limitation and exclusions of liability and disclaimers specified in this EULA will survive and apply even if found to have failed their essential purpose.

PRIVACY & CONFIDENTIALITY OF INFORMATION

The Company will abide by any applicable law, rules, or regulations relating to the privacy of non-public, personal information. The Company will also adhere to the Privacy Policy that is published and accessible through the Application. The Privacy Policy sets forth the means by which and types of information the Company collects through the use of the Application. The Company will take all commercially reasonable actions to ensure that any non-public personal information collected from you or processed on your behalf will remain confidential and secure. Such confidential information shall only be used for the purposes for which it was provided.

In addition, the Company may aggregate statistical data from the information provided through the Application, without identifying you or the Credit Bureau as its source, which may be used by the Company or other third parties to assist in providing better products and services to you. You hereby expressly consent to such use of the information.

Each user session with the Application is secured by encryption technology to protect against the unauthorized interception of information. The Application may generate emails to notify or confirm activities within the Application that are not encrypted; however, highly sensitive information (e.g., account numbers) is “masked” to protect against unauthorized access to such information. You hereby acknowledge that information may be intercepted during transmission to or from the Application and that the Company cannot and does not guarantee that the use of the Application is completely secure. You hereby agree to assume any and all risk associated with the unauthorized access to your information during transmission of such information between the Application and you and after such information has been delivered to you.

GENERAL TERMS & CONDITIONS

Term and Termination: The Company may terminate this EULA at any time without prior notice. The Company reserves the right to modify, discontinue, or restrict access to the Application(s), Related Services, or Information at its sole discretion, with or without notice. In the event of a breach of any terms of this EULA by you, your authorization to access and use the Application(s) will be automatically revoked unless the Company expressly waives such breach in writing.

Assignment: This EULA shall be binding upon and benefit both parties, including their respective successors and permitted assigns. You may not transfer or assign this EULA or any rights and obligations under it without the Company’s prior written consent. However, the Company may assign this EULA or any of its rights and obligations at its sole discretion, without notice to you.

Entire Agreement: This EULA, together with the Privacy Policy referenced herein, constitutes the entire and exclusive agreement between you and the Company concerning your rights to access and use the Application, as well as the provision of Related Services and Information. It supersedes all prior and contemporaneous agreements, communications, and understandings, whether written or oral, relating to these subject matters, including any verbal representations or agreements previously made.

Governing Law and Jurisdiction: You and the Company agree that all matters arising from or relating to the Company’s provision of the Application, Related Services, Information, and your access to and use thereof, shall be governed by the laws of the Federal Republic of Nigeria.

Modification: The Company reserves the right to modify this EULA at its discretion to accommodate changes in the Application, Related Services, or applicable laws. If any modifications are made, you will have the opportunity to review the updated EULA and decide whether to accept the new terms. Continued use of the Application will require agreement to the revised EULA. The latest version of the EULA will always be accessible through the Application and may be printed for reference. Any modifications or amendments to this EULA will only be effective if in writing and signed by an authorized representative of the Company.

Notices: Any notices to the Company regarding this EULA or the use of the Application must be submitted via the “Contact Us” link in the Application, with “EULA LEGAL NOTICE” in the subject line. Notices to you will be sent to the email address registered within the Application. It is your responsibility to ensure their email contact information remains accurate.

Severability: If any provision of this EULA is deemed illegal, unenforceable, or void, that provision shall be removed or limited to the extent necessary, and the remaining terms shall remain in full effect.

Survival: The following provisions shall remain in effect beyond the termination, expiration, or cancellation of this EULA: Section 4 (Ownership of Proprietary Rights), Section 6 (Accessing and Repayment of Loans) Section 7 (Advertising and Links to Other Sites), Section 8 (Warranties), Section 9 (Allocation of Risk), Section 10 (Privacy & Confidentiality of Information), and any other provisions that explicitly state their survival, are necessary for enforcement, assist in interpreting surviving terms, or outline remedies available under this EULA.

Waiver: Failure by either party to enforce any right, power, or remedy under this EULA shall not constitute a waiver of that right or any similar rights in the future. All rights and remedies available under this EULA are cumulative and do not exclude any other legal or equitable remedies.