Privacy Policy

How Veend collects and manages data on its platform and other related products.

VeendHQ Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our mobile and web platforms, in compliance with the Nigeria Data Protection Act (NDPA) and the laws of the Federal Republic of Nigeria.

INTRODUCTION

VeendHQ Limited (“VeendHQ,” “we,” “us,” or “our”) is an all-in-one lending automation system that enables financial institutions to easily embed credit into various ecosystems profitably and at scale. By accessing or using our services, you consent to the practices described in this policy.

INTERPRETATION AND DEFINITIONS

Unless the context otherwise requires, the following expressions shall have the meanings respectively assigned to them below. These definitions shall apply regardless of whether they appear in singular or plural

‘Account’ means a unique account created for You to access our Platform or parts of it.
‘Company’ refers to VeendHQ Limited, a company duly incorporated under the laws of the Federal Republic of Nigeria, with its registered office at No. 3, Adenugba Street, Oregun, Lagos
‘Device’ means any device that can access the Platform, such as a smartphone, tablet, or computer.
‘Personal Data’ means any information that relates to an identified or identifiable individual.
‘Platform’ means the digital platform developed by VeendHQ to enable the Lenders and its Users to automate their lending business.
‘Service’ refers to the services offered via the VeendHQ Platform.
‘Service Provider’ means any person or company who processes data on behalf of VeendHQ Limited.
‘You’ means the individual accessing or using the Platform, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

POLICY APPLICATION AND SCOPE:

This policy applies to:

Management and employees, including executives, managers, and all operational staff, who collect, process, or manage client data. All personnel are required to comply fully to this policy.
Third-Parties, including investors, vendors, consultants and service providers who act on behalf of the Company and, in doing so, handle or process client data. Such parties are equally bound by this policy.
All organizational activities that involve data handling, and ensures that every business activity aligns with regulatory requirements for secure data management, regardless of the industry-specific risks or challenges.
Clients who access and utilize the Company’s platform are also subject to the terms of this policy, particularly in relation to the protection of their personal and sensitive data.
The policy covers all forms of data collected, stored, processed, or shared by the Company, irrespective of whether the data is digital or physical.

APPLICABLE LAWS:

Nigerian Data Protection Act 2023 (“the Act”): The Act provides a comprehensive legal framework for protection of personal data in Nigeria. It aims to safeguard fundamental rights and freedoms related to personal information, promote responsible data processing practices, and strengthen the national digital economy. The Act prioritizes the fundamental rights and freedoms of individuals regarding their personal data, as guaranteed by the Nigerian Constitution. It mandates data controllers and processors to adopt secure and ethical practices for collecting, using, and storing personal data, by providing a clear legal framework for data protection, the Act aims to foster trust and confidence in the digital space, facilitating Nigeria's participation in the global digital economy.
Nigerian Data Protection Regulation 2019 (“the Regulation”): The Regulation was the foundational regulation aimed at protecting personal data privacy and governing its processing in Nigeria. It establishes guidelines for lawful data collection, use, and storage, ensuring Nigerian businesses remain competitive in the global market by adhering to international best practices. The Regulation also outlines specific rights for data subjects and provides mechanisms for redress in case of breaches. A central feature of the Regulation is the requirement for organizations to maintain transparent privacy policies and to obtain clear, informed consent prior to personal data processing.

In addition to complying with Nigerian laws, the Company adheres to internationally recognized data protection principles for its cross-border operations. It ensure that any data transferred outside Nigeria receives an equivalent protections and implements safeguards such as encryption, contractual clauses, and relevant certifications to mitigate risks associated with international data transfer.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

The personal data that we collect, and process may include:

Basic information such as full name, phone number, email address, home or work number, government issued address, date of birth, employer, Local Government Area Home Address, title, age, relationship affiliations with a person or organization.
Contact information such as physical address, email address, fax, and Phone Number. Technical information (including your IP address, Device type, Operating system, Location data (with your permission), Usage logs and interaction with the app): Information obtained from a visit to our website.
Details relating to your creditworthiness (including Bank verification number, National Identification Number and Income Account details)
Payment details including bank account or payment information (where applicable) confidential information generated by us in the course of providing our services including; Service requests, Reviews and ratings, Uploaded images or documents, and Chat messages with service providers
Details relating to your visits to our offices; and/or any other information relating to you which you may provide to us.

VeendHQ will collect only the information necessary to provide the product or service you have subscribed to. The specific type of information gathered will depend on the nature of the requested product or service.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

We are dedicated to safeguarding your personal information by implementing appropriate technical and organizational security measures to prevent unauthorized or unlawful processing, as well as accidental loss, destruction, or damage.

HOW WE USE YOUR INFORMATION

We use your personal information: to register, verify, and manage your account, whether as a client or a service provider. This includes processing your registration, maintaining your profile, and enabling access to relevant platform features.
To provide your credit profile: we use your data to provide you a detailed credit report evidencing your creditworthiness to facilitate your access to loans and any other use of the report under the laws of the federal republic of Nigeria.
To Provide and Manage Loans: we use the data provided by you to access your credit worthiness, disburse funds and manage your loan accounts to ensure adequate service.
To Match Clients with Relevant Service Providers: Your data helps us identify the most suitable service providers based on your Loan request, preferences, location, and history, ensuring that you are paired with professionals best equipped to meet your Financial needs.
To Facilitate Payments and Transactions: We use your financial and transaction-related information to enable secure payments between clients and service providers, including processing payments, issuing receipts, and resolving any related issues.
To Send Notifications, Updates, and Customer Support Responses: Your contact details may be used to send service-related notifications such as booking confirmations, account alerts, or updates to our terms and policies. We also use this information to respond to your inquiries and support requests.
To Enforce Our Terms and Conditions and Monitor Platform Integrity: We process your information to detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service. This helps ensure that the Platform remains safe, fair, and trustworthy for all users.
To Provide Marketing Communications (With Your Consent): Where you have given explicit consent, we may use your information to send promotional content about loan related information, newsletters, offers, or service updates that may be of interest to you. You can opt out at any time.
To Comply with Legal Obligations: We may process your personal information to fulfill legal or regulatory requirements, such as responding to government requests, complying with tax and anti-fraud laws, or adhering to data protection regulations like the Nigeria Data Protection Act (NDPA).

HOW WE PROCESS YOUR INFORMATION

In providing our services, we process your personal information for various legitimate, contractual, and legal purposes. All processing activities are carried out in accordance with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023 and other relevant regulations. Below is a summary of how and why we process your data, and the legal bases for doing so:

Processing Your Transactions: We use your personal information to process and fulfill service requests or financial transactions initiated on the Platform. This includes confirming bookings, completing payments, issuing receipts, and notifying you of your transaction status to ensure clarity and trust in our services.
Engaging with You Regarding Our Products and Services: We may use your personal information to communicate with you about the services you use, provide customer support, conduct satisfaction surveys, analyze app usage, and inform you of features or updates. Where required, we obtain your consent for direct marketing and feedback-related communications.
Compliance with Legal and Regulatory Obligations: We may process your information to comply with legal requirements, respond to law enforcement requests, or fulfill obligations under applicable data protection and financial laws. This includes ensuring our practices align with the NDPA 2023, NDPR, and other applicable frameworks.
Legal Basis for Processing Your Personal Information: We only process your personal information where a lawful basis exists. This includes:
- Consent: We will obtain your explicit consent before processing your personal data where required. Where your organization has shared the data, we rely on its confirmation that such consent was obtained.
- Legitimate Interest: We may process your data to serve our legitimate business interests, such as enhancing service delivery or preventing fraud, provided such interests do not override your fundamental rights and freedoms.

HOW IS YOUR PERSONAL DATA COLLECTED?

We collect data from you through various methods, including direct Interactions. You may provide us with your identity, contact, and financial information by filling out forms or communicating with our support staff via post, phone, email, or other channels. This includes personal data you share when you:

Apply for our products or services.
Create an account on our website.
Subscribe to our services or publications.
Request marketing communications.
Provide feedback or contact us.

The information collected will be handled in accordance with the provisions of the Nigerian Data Protection Regulation and the Nigerian Data protection Act.

We take your privacy seriously and only share your personal data where it is necessary and in accordance with applicable data protection laws. Your information may be disclosed to third parties strictly for the purposes outlined in this Policy and to facilitate your seamless use of the Platform.

We may share your personal data in the following circumstances:

With verified service providers – when you initiate or request a service, relevant details will be shared to enable the provider to fulfill your request.
With third-party partners – for purposes such as payment processing, infrastructure support, or technical assistance that enable the proper functioning of our services.
With law enforcement or regulatory authorities – where disclosure is required to comply with legal obligations, court orders, or enforcement requests.
With affiliated companies or contractors – but only to the extent necessary to support our operations and deliver the services to you effectively.

We do not sell your personal data to any third parties under any circumstances.

INTERNATIONAL DATA TRANSFER

If your data is transferred across national borders, we ensure it is protected in compliance with local and international standards through contracts and adequate safeguards.

MARKETING

We may send you information about our Loan products, services, and special offers that may be of interest to you. Where we have your consent or a legitimate business interest, we may contact you via email, telephone, text message (SMS), or automated calls. You will have the opportunity to opt into receiving marketing messages by selecting the relevant options. Your email will be utilized in accordance with Schedule 1 to this Policy.

If you have previously agreed to receive such communications, you may unsubscribe at any time by:

Contacting us at, Legal@veendhq.com
Using the ‘unsubscribe’ link in emails
Sending ‘STOP’ in response to text messages

RETAINING YOUR PERSONAL DATA

We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. This includes ensuring compliance with legal, regulatory, accounting, or reporting obligations. Once your personal data is no longer required for these purposes, or if you withdraw your consent (where applicable), we will delete it unless we are legally required or otherwise authorized to retain it.

We retain your data as long as your account is active
We may retain it as needed to resolve disputes or comply with laws
Certain records may be kept for audit or accounting purposes, in line with Nigerian law

YOUR RIGHTS

Under applicable data protection laws, you have the right to:

Request a copy of your personal data.
Correct any inaccuracies in your personal data.
Withdraw consent for specific processing at any time
Right to access your personal data
Right to correct or update inaccurate information
Right to withdraw consent at any time
Right to request deletion of your account or personal data
Right to report misuse to the Nigeria Data Protection Commission

To exercise your rights, contact us at: Legal@veendhq.com. If you withdraw your consent, we will cease processing your data for the purpose you originally agreed to, unless we have a legal basis to continue. We do not engage in automated decision-making or profiling unless legally permitted. However, please note that this will not affect the lawfulness of the processing before the withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

STORING YOUR DATA

We are committed to safeguarding your personal information and ensuring that it is stored and managed securely. To protect your data from unauthorized access, disclosure, alteration, or destruction, we implement industry-standard security measures and maintain a robust internal data protection framework.

Specifically:

Your information is securely stored on cloud servers, with encryption applied where appropriate to ensure confidentiality and integrity.
We implement administrative, technical, and physical safeguards, including firewalls, access controls, and data handling protocols, to prevent unauthorized use or disclosure.
Access to your data is strictly limited to authorized personnel who require such access to perform their duties, and all such personnel are bound by confidentiality obligations.

COOKIES AND TRACKING

To enhance your experience on the Platform and ensure the efficient delivery of our services, we use cookies and other tracking technologies. These tools help us remember user preferences, analyze how our Platform is used, and improve overall functionality. We are committed to using these technologies responsibly and in line with applicable data protection laws.

Use of Cookies and Tracking Tools

We may use cookies and similar technologies for the following purposes:

To remember your login preferences; this allows you to stay signed in across sessions or devices without having to log in repeatedly.
To understand user behavior; by analyzing how users navigate our Platform, we gain insights into which features are most used and which areas may need improvement.
To improve the app experience; tracking tools help us personalize your interaction with the Platform, reduce loading times, and tailor features to better meet user needs.

Managing Your Cookie Preferences

You are in control of how cookies are used on your device. Most web browsers and mobile apps allow you to manage cookie preferences, including:

Disabling or blocking cookies entirely
Receiving notifications when cookies are being used
Deleting stored cookies

You can adjust these settings through your device or browser at any time.

Consequences of Disabling Cookies

While you may choose to disable cookies, please be aware that doing so may limit the functionality of the Platform. For example:

You may be logged out more frequently
Personalized features may be unavailable
Certain pages or services may not load or behave as expected

We recommend allowing essential cookies to ensure a seamless user experience

USE OF WEBSITES

This Privacy Policy applies solely to our website. Our website may contain links to third-party websites. We encourage you to review the privacy policies of any external websites you visit.

CHILDREN’S PRIVACY

We are committed to protecting the privacy of all users, including minors. In compliance with applicable laws and best practices, our services are intended only for individuals who are legally permitted to enter into binding contracts, typically adults aged 18 and above. We do not knowingly collect or Solicit data from, or market to children under the age of 18, nor do we knowingly sell such personal information. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor’s dependent use of the services.

15.2 Age Restriction

Our services are not intended for children under 18 years of age. We do not knowingly collect or solicit personal data from minors. The Platform and its features are designed for adult use only.
If we discover that a minor has submitted personal data, we will delete it promptly. Where such data is identified, it will be removed from our records, and appropriate measures will be taken to prevent future submissions. Parents or guardians who believe that a child under 18 has submitted personal information are encouraged to contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We may occasionally update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or other operational needs. We encourage users to review this Policy regularly to stay informed about how their data is handled.

16.1 Notification of Changes

We may update this Privacy Policy periodically. The updated version will be indicated by an updated ‘revised’ date at the top of this privacy notice. These updates will be clearly dated and made publicly available through the Platform.
You will be notified of major updates through the app or email. If the changes are material, we will provide direct notice via in-app notifications, pop-ups, or emails. Continued use after changes indicates your acceptance. By continuing to use the Platform following updates, you acknowledge and agree to the revised terms.
Continued use after changes indicates your acceptance. By continuing to use the Platform following updates, you acknowledge and agree to the revised terms.

EMAIL POLICY

At VeendHQ Limited, we are committed to ensuring that our communications are transparent, respectful, and in line with user preferences. This Email and Communication Consent Policy outlines how we collect, use, and manage your communication preferences, especially with regard to promotional emails, service updates, and other platform notifications.

Purpose of Communication

A. By opting in, you agree to receive electronic communications from VeendHQ, which may include:

Promotional Emails – Information about Loan Offers and third-party services.
Service Updates – Notices about feature improvements, terms and policy changes.
Tips and Education – Best practices, feature highlights, and tutorials to help you use the platform effectively.

B. These communications aim to help you get the most value from our platform and services.

How We Obtain Consent

Consent is obtained via an opt-in checkbox during sign-up or through user settings. Example of consent: 'I agree to receive promotional emails, service updates, tips, and offers from VeendHQ. I understand I can unsubscribe at any time.' Consent is entirely optional and not required to access the essential features of the Platform.

Channels of Communication

A. We may send communications via:

Email
SMS (subject to applicable law)
In-app push notifications
WhatsApp (only with separate consent)

B. We ensure all messages are concise, relevant, and non-intrusive.

Managing Preferences and Unsubscribing

A. You can change your communication preferences or withdraw your consent by:

Clicking the 'Unsubscribe' link in our emails.
Adjusting your settings within your VeendHQ account.
Sending a request to legal@VeendHQ.com with the subject 'Unsubscribe Me'.

B. Please note: You may still receive transactional or legally required notifications, such as:

Booking confirmations
Payment receipts
Important account alerts

Data Protection and Privacy Assurance

A. All communication data is processed in line with:

This Privacy Policy
Nigeria Data Protection Act (NDPA)

B. We do not sell your personal information.

C. Where necessary, we may use third-party tools (e.g., Mailchimp, SendGrid) under strict confidentiality agreements.

Changes to This Policy

A. We may update this policy from time to time.

B. If significant changes occur, we will notify users via email or in-app messages.

C. Continued use of the Platform implies acceptance of the updated policy.

Contact Us

If you have questions about this policy or wish to change your preferences, please contact:

VeendHQ Limited
Email: legal@veendhq.com